At GAP Infotech customers are our asset and we do good take care of our assets. We have different dedicated line for Sales, Support and Complaints. For new sales or enquiry you may reach us at our helpline number +91 9650145588. For any technical support or queries our support number is +91 124 4010990. For any customer complaints or feedback you may call us at our dedicated line +91 7503024772.
It’s been said thousands of times that the customer is always right. Unfortunately, that doesn’t translate to them always being satisfied. As study says and a survey by "Genesys Global Survey", poor customer service support or not listening to the customers complaints costs a global loss of $338.5 billion per year to the industry. Believe us we do not want to be a part of that loss, so our team at GAP Infotech has clear instructions and monitoring for customer complaints.
Customer satisfaction is the key to suceess and we monitor the following key facts:
We are living in the Digital World and most of the time we use the same to resolve our customer complaints also. Social Media, offline chats or ticket generation are not the right tool to resolve the issue. At GAP infotech complaint board we try to make a phone call to the customer, email communication or do the live chat to understand and resolve the issue.